FAQ

Delivery
​ 1. Delivery Service Instructions

1. Each order before using promotion code, you can enjoy free shipping (only for single delivery point) when you purchase HK $ 300 or above. 
2. Customers who shop for under HK $ 300 can choose one of the following delivery services. 
. Store picks up. SF Express Service Center and SF Express (Self-collection conditions must be met for service center and SF station) (For details, please click here) 
. SF EXPRESS By the way, smart cabinets (orders must comply with smart cabinets self-pickup conditions) (click here for details)

3. Each order is limited to a single delivery location, service center, SF station and smart cabinet.

2. Delivery Range, Time and Restrictions

1. General delivery time: Monday to Friday

2. General delivery time: 2-3 working days

3. Single purchase over $ 300 free choice.

4. Mail sent to the designated SF station or SF Service Center customer self-pick up, you can track the mail online, shipments will be notified SMS, delivery takes 2-3 days working days.

5. SF station weight limit / maximum volume: 20 kg or less / 70 * 40 * 32cm

6. SF Express Service Center Weight Limit / Maximum Volume: 80 kg or less / 1.6m on one side; 3m in length and width

7. By the way smart cabinet # weight limit / maximum volume: 20 kg or less / 45 * 31 * 35cm

SF station network details, please click here . 
SF service center network details, please click here . 
By the way smart cabinet network details please click here . 
* Only use the property and its related parties 
+ Provide extra large mouth

3. Special Delivery Arrangements

1. We do not currently deliver to the following areas: 
Islands area 
Airport, Expo Center, Peng Chau, Disneyland, Lamma Island 
Any controlled area and no wagon access to the area

2. Where there is no lift service delivery address, delivery service is limited to eight floors above the ground floor. 
3. Each delivery service will only deliver a maximum of 5 boxes of product each weighing no more than 20 kg, such as 6 boxes or above SINGSINGBUY will be entitled to an additional shipping fee of $ 30 per box. 
4. For any special shipping needs, please specify in the "Special Shipping Requirements" column on the "Delivery Hours" page of the payment process. SINGSINGBUY Customer Service will call you to make detailed arrangements and discuss the feasibility. 
5. After placing an order, delivery address or delivery of any change, please notify us immediately in order to arrange.

4. Special Arrangements Affected by Severe Weather

1. The delivery service will be delayed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or when it is not safe for us to determine the delivery. The Company will contact you to change the delivery date.

5. Return Items

The company provides within 7 days after the arrival of the return service. Terms are as follows: 
<< Return request due to customer's personal reason >> 
1. The company does not provide refund and return service 
2. Exchange of goods must be unused 
3 need to be notified within 7 days after the e-mail to the company. E-mail address is sinki.hk@gmail.com/ Complete the contents of this site returns and submit 
4. Return shipping costs paid by the customer 
5. Customers can return the same goods exchange / can make up the difference in exchange for other goods 
6 product images due to shooting light and different display color and other issues may cause the product picture and the kind of subtle color, please forgive the customer, and this does not become a reason for return

<< Because the company sent the wrong goods or the quality of the return of goods >> 
1. If the company's technical problems or human error (such as sending the wrong goods), the postage will be paid in full by the Company 
2. Return the product, please make sure that no one is deliberately damaged, in case of doubt. SINGSINGBUY the right not to accept return 
3. Guests need to provide proof of product quality problems (such as lipstick rupture, damaged parts ...), but please take a photo of the customer, the problem to inform SINGSINGBUY

<< Any of the following circumstances, the company reserves the right to refuse >> 
1. SingsingBUY will not be liable for damage caused during transit if we send out the product after confirmation of delivery 
2. Not the company sent the goods 
3. The company has not been notified by email within 7 days after arrival 
4 goods does not exist quality problems 
5. Returns have been used 
6. Customer failed to provide payment receipt 
7. Customers failed to provide a valid certificate, the goods sent to the order with the contents of the error.

6. Authorize others to collect the goods on your behalf

1. Can I be empowered to collect goods delivered by others (such as estate manager / my servant)? You only need to fill in your request in the "Special Delivery Requirements" box at the bottom of this page when you choose delivery time. We will follow up with you by telephone.

7. S.F. EF Locker Precautions

1. Intelligent cabinet pick-up service There is no time to choose, pick-up orders will be paid after the first 2-5 working days (subject to the impact of smart cabinet inventory) served on the designated smart cabinet, and within 48 hours Pickup.

2. Due to the dispatch time, please wait for the message containing the pickup password SMS, and then to the smart cabinet pickup.SMS will generally be sent 2-5 working days after payment (by the way the smart cabinet inventory) sent.

3. We can send it to any one of the applicable smart cabinets in Hong Kong. Please click here to check the address and opening hours of the smart cabinet.

4. These smart cabinets are located in private housing estates. If you are a resident of the estate, you can choose these smart cabinets. If not, please select other smart cabinets.

5. Individual smart cabinet opening hours are different, please click here to access the address and opening hours of the smart cabinet.

6. If you can not pick up within 48 hours, your order will be canceled, collectors will be able to recover the shipment at any time. If you are unable to pick up for special reasons, please contact our Customer Service Department at 2154 3800

7. For security reasons, pickup password will only be sent to the designated phone number. Please check your phone's inbox. If you can not find your password, contact our Customer Service Department at 2154 3800

8. Change Shipping Address

1. You can change or add multiple shipping addresses in "My Account". You can also do this on the "Select Address" page during check out.

Payment
1.Payment method

1. We currently accept fund transfer by VISA, MasterCard and bank. You may also pay SingsingBUY (if any) in your account. For SINGSINGBUY use rules, please click here to read our "Terms of Use"

2.Payment security

1. We will use our best endeavors to protect your personal information from disclosure and misuse in the payment process and to make every effort to keep your privacy in confidence. Please click here to read our Privacy Policy Statement.

Registration
1.How to Register

Use a desktop / tablet / phone 
1. Click the "Login / Register" button in the upper right corner of the homepage to select "Register Now" to fill in your email address and password and click "Register"

2. 2. Update my Personal / Contact Information

Use a desktop / tablet / phone 
1. After logging in, you can move the mouse to the top right corner of the page (where your login name appears) and click on "My Account." You can add or change your personal information and contact information here.

3. Change your Password / Forget your Password

Use a desktop / tablet / phone 
1. After logging in, you can move the mouse to the top right corner of the page (where your login name appears) and click on "My Account." You can change your personal password here. 
2. Home Click the "Login / Register" button in the upper right corner of the homepage, and click "Forgot your password" below the "Registered Users" data entry field. Then follow the instructions to fill in your email address and press "Send Now". Our system will email you to reset your password.

Order
1.Order the product

Use a desktop / tablet / phone 
1. Please log in, and then you want to buy the product added to the shopping cart 
2. When finished, view the shopping cart in the upper right corner of the page and click Checkout. 
3. The page will jump to "My Cart", where you can confirm the details and quantity of the purchased product, then click "Confirm Order". 
4. If you have not yet logged in, the website will first ask you to login before you can continue to confirm the payment. 
5. If you are already logged in, you only have to choose the delivery address, delivery time, payment method and confirm the order, so that you can order the product successfully.

2.Add to Cart

Use a desktop / tablet / phone 
1. Please log in, and then you want to buy the product added to the shopping cart 
2. When finished, view the shopping cart in the upper right corner of the page and click Checkout. 
3. The page will jump to "My Cart", where you can confirm the details and quantity of the purchased product, then click "Confirm Order". 
4. If you have not yet logged in, the website will first ask you to login before you can continue to confirm the payment. 
5. If you are already logged in, you only have to choose the delivery address, delivery time, payment method and confirm the order, so that you can order the product successfully.

3.Check Order Status and History

Use a desktop / tablet / phone 
1. After login, you can move the mouse to the upper right corner of the page (where your login name is displayed) and click "Order History". You can see all your ongoing and past order records on this page.

4. Individual orders sent to different shipping address

1. You can change or add multiple shipping addresses in "My Account". You can also do this on the "Select Address" page during check out. 
2. You can also modify your default shipping address on this page at any time. 
3. Please note that SINGSINGBUY currently only offers delivery to a single address for each order. To deliver products to different addresses, please create an order for each shipping address.

Goods
1. Products added to the wishlist

Use a desktop / tablet / tablet / phone 
1. When you click on the product you want to browse, after entering the product details, you can click "Add to Favorites" under the "Add to Cart" column. 
2. You can move the mouse to the upper right corner of the page (the location where your login name is displayed), and then click "Favorites" to see all the products you added to the list. 
3. To remove a product from the Favorites list, click 'Remove from Favorites' on the individual product details page or remove directly from 'Favorites'.

2. Search for the desired product

Use a desktop / tablet / phone 
1. The left side of the page (or after clicking on the upper left corner of the screen) will list the categories of all Shido products. 
2. You can also click on the product category you want to browse, and then through the product type, brand and product-matching labels to filter out the product you want. 
3. You can also enter the product name, product brand or product-related label wording in the search bar at the top of the website, and then search for your heart and aquatic products according to the search pattern.

3.Problems of Product

1. If you find after receiving the product is damaged, packaging is not complete or suspected quality problems, please keep the photo of the goods records, we will change the product according to the circumstances or refund.

Coupon Code
1. Discount Code

1.SINFGSINGBUY regularly launches different promotional offers and operates as promotional codes. The details of each promotional offer differ for each code. For details, please refer to the terms and conditions of the promotion.

2. Use the Discount code

1. During the promotion period, after you purchase the heart-water product, enter the discount code in the shopping cart's "Confirm Payment", you can see the discount on the shopping list, and then you continue to knot Program to complete the order.

3.Discount Code Restrictions

1. Each order can only enter a set of discount code. In addition, if the discount code includes a discount amount, the total amount of the order must be at least HK $ 1 or more for the discount amount. (If the offer code includes a HK $ 50 discount, the total amount of the order must be at least HK $ 51.) 
2. The terms of use of different coupons are different, the details need to refer to the relevant promotional activities. 
3. Each offer code has a specified expiration date. For details, please refer to the terms and conditions of the promotion. 
4. Depending on the promotion activities, details of the promotion activities should be referred to the terms and conditions.

Technical help
1. Browser Support

Use a desktop / tablet / phone 
1. We support the following browsers: Internet Explorer 10.0 or above Chrome Firefox Safari If you are looking for the perfect web experience, 2. We recommend that you set your browser's zoom ratio to 100% when using this web site.

Posted byadministrator02/12/20170 Comment(s)FAQS,
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